Customer Service Assistant

• Make an impact in wildlife conservation
• Work across the Visitor Experience team
• Casual employment opportunity

Are you a people-person? Do you consider yourself a customer service ‘all-rounder’? Moonlit Sanctuary Wildlife Conservation Park, renowned for its commitment to conservation and exceptional wildlife experiences, is seeking a Customer Service Assistant – someone who can successfully turn their hand to anything whether that’s ticket sales, retail, hospitality, kitchen operations or cleaning.

At its heart, Moonlit Sanctuary is driven to safeguard the welfare of the animals in our care and to promote the conservation of wildlife and its environment. As a Customer Service Assistant, you would be part of this important work.

What we’re looking for

• A strong commitment to wildlife conservation and the work of Moonlit Sanctuary.
• A customer service super star with excellent communication, teamwork and time management skills.
• Someone who’s comfortable moving between front of house duties including clearing tables, arranging displays, ticket or retail sales, or even cleaning, and back of house in kitchen operations as needed.
• Someone who can take direction but also show initiative, ensuring a great visitor experience.
• Previous experience in a cafe, kitchen or food service role, or even catering.
• Experience as a Barista. Bonus points if this was in a busy café environment!
• Understanding of food hygiene or an interest in learning.
• Experience in retail or ticketing a bonus.
• Flexibility to work on weekdays, weekends and public holidays in a genuine casual role.

What We Can Offer

• A unique opportunity to work across the Visitor Experience team, using your existing skills and gaining new ones.
• Generous employee discounts on all Moonlit Sanctuary services and products.
• Free on-site car parking and a uniform.
• Friendly and supportive team.
• Above Award and penalty rates.
• Unlimited access to an employee Wellbeing, Safety and Support program.

For a confidential discussion or to arrange adjustments to support your application, please contact Charlene Watts at careers@moonlitsanctuary.com.au.

Apply today to join us on our mission to conserve Australia’s wildlife while delivering exceptional experiences to our visitors.

Send your CV and cover letter highlighting why you’re our next Customer Service super star to careers@moonlitsanctuary.com.au.

Applications accepted until midnight on Sunday 17 August 2025

Moonlit Sanctuary Wildlife Conversation Park is committed to providing a working environment that is purpose-driven, collaborative and positive. We offer access to an Employee Wellbeing, Safety and Support Program, learning and development opportunities and generous discounts on products and services.

Moonlit Sanctuary Wildlife Conversation Park is committed to building a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and racially marginalised and refugee backgrounds, people of all ages, neurodiverse people, gender diverse people and LGBTIQA+ people. We welcome applications from people with a diversity of backgrounds and experiences.