We cannot accept injured or displaced animals at Moonlit Sanctuary as we do not have a veterinarian onsite. For help, contact Wildlife Victoria at 8400 7300 or wildlifevictoria.org.au

No, but you can reserve our undercover picnic area and you are welcome to bring in your own food, hire our BBQ or purchase food from our café. We can also store your cake in our café until required. For more information, email bookings@moonlit-sanctuary.com

Yes, we have two wheelchairs available free of charge at admissions on presentation of a current license or passport. Book the wheelchair online when pre-booking your admission and encounters.

No, prams cannot be booked online but we do have one pram available free of charge at admissions on presentation of a current license or passport. We cannot guarantee availability.

Email bookings@moonlit-sanctuary.com and include a description or photo of your lost property. If it is found, we will contact you and you can come and collect the item. We can organise postage, if required, for a small charge..

9:30am to 4:00pm every day except Christmas day


Day admission, night tours, and encounters. Gift cards cannot be used in the cafe or gift shop.


Bookings are essential during peak periods including school and public holidays. At other times, we recommend and prefer bookings for admission.

No, not unless you have also booked an encounter or tour and will arrive less than 10 minutes before your booked encounter or tour start time.

Please email bookings@moonlit-sanctuary.com

The session time or encounter may not have capacity. Choose the next session time or encounter time, if available.

Yes, Pensioners with a Companion Card receive free entry for their carer or worker. Carer Card & DVA cardholders are offered Concession entry. Please produce your card on arrival.

Yes, go to Book tickets>Discount Vouchers on our website and choose “Memberlink Admission” Please produce your card on arrival.


Only for encounters, non-members who are accompanying you, and Night Tours. Staff will scan your member card on arrival.

Free admission for 12 months, 20% off gift shop purchases and the cost of day admission off night tour tickets.

Yes, we can issue a new card or add your membership to your digital wallet on your next visit.

Cafe & Food

Yes, the cafe is open from 9:30am to 3:00pm daily.

Yes, we have picnic tables available. These cannot be reserved.

Yes, BBQ’s can be hired for $10 an hour. Book the BBQ when pre-booking your admission and encounters. You may not bring in your own portable BBQs.


Not if 24 hours notice is received, if less than 24 hours, a cancellation fee may be applied. Email bookings@moonlit-sanctuary.com

No, not if we are contacted before the encounter is due to take place. Email bookings@moonlit-sanctuary.com

Yes, please arrive at the Park 20 mins before the start of your first encounter so you have time to check in and reach your encounter meeting place. You may wish to arrive a little earlier in peak periods.

Victorian law does not allow koalas to be held but you can pat, cuddle up to them and take a selfie. It is a short but memorable one-minute encounter.

Koala encounters run hourly for a maximum of 40 guests. To alleviate guests needing to queue for long periods, you will be given a lanyard at admissions with a time for one of the three sessions within the encounter period.

To avoid disappointment, we do encourage guests to book their encounters. A small number of encounter tickets may be available to be purchased on arrival.

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