Booking
What dates and times do you run the Holiday programs?
We run our Junior Keeper Club program every Victorian School Holidays.
Dates and times vary seasonally, however most seasons the program is from 9am to 2pm.
Our Conservation Club program currently runs once per school holidays.
Our Inclusive Keeper Club program runs once in the Autumn and Spring School Holidays
When will tickets be available to book?
We usually release tickets 1 month before the school holidays start. You can join our mailing list to be updated when bookings open.
The date I wanted to book is sold out
Join the waitlist to be contacted if any spots open up
Can I book over the phone or in person?
We prefer bookings to made online in order to ensure the Medical and Indemnity form is completed at the time of booking.
Can I book multiple dates?
Yes. Please add the additional dates to your cart when booking online.
Can I book multiple children?
Yes.
When completing the Medical form please ensure you click “Add participant details” below the first child, so that each additional child’s name and any medical information are listed as part of your booking.
How do I re-schedule or cancel my booking?
Please email bookings@moonlit-sanctuary.com
Preparing for the day
What should my child bring?
Participants should bring
- Morning Tea
- Lunch (or purchase at time of booking)
- Water bottle
- A device for taking photos if they wish
Participants should wear
- Hat and sunscreen for sunny days
- Insect repellant for warm days
- Raincoat for wet days
Note: we will also provide sunscreen and insect repellent as required
Purchasing Lunch and visiting the cafe/gift shop
Participants can bring their own Lunch and Morning Tea snacks, or Adults can purchase from one of our Holiday program Lunch options.
A Lunch order can be made at the time of booking, or on the morning after sign-in.
Lunch options consist of popcorn and fruit, with a choice of sandwich. You may wish to send your child with additional snacks for morning tea.
Participants will not be to visit the cafe or gift shop during the program. If they wish to visit the cafe or gift shop, they are welcome to do so after the program with their Adult.
Can my child leave their belongings somewhere for the day?
Yes. All participants can leave their belongings securely in our classroom, so they can bring anything they require. The group will return periodically to the room for breaks and activities.
Are photos taken/can you take photos?
Our Educators do not take photos but can assist with taking photos for participants on their own devices
Can I take my child out early?
Yes. Please discuss with the Educators at the time of sign-in so a pickup location and time can be coordinated.
Age
My child is 6 years old and will be with an older sibling; can they attend the Junior Keeper Club program?
Our policy is to strictly maintain the age limits of 7 to 14 years.
The program is mostly outdoors, and in our experience, younger children struggle with the amount of walking and the length of the timetable, especially on warm or wet days.
We also wish to ensure our older participants enjoy their day.
We would love to welcome your child in future holidays once they become 7!
My child is 15 years old; can they attend the Junior Keeper Club program?
For older participants, we now have a new program called “Conservation Club” which teenagers aged 12-18 can attend.
Find more details here: Conservation Club
Inclusive Keeper Club age
Age limits are 9-18 but get in touch with us if you have a query about this education@moonlitsanctuary.com.au
Medical and learning considerations
My child is anxious/is on the autism spectrum/is trauma affected can I stay through the program?
Guardians are welcome to stay with their child for the sign-in and introduction to help anxious children settle in. However, in accordance with our Child Safety Commitment, adults who are not Education staff will not be able to stay with the group after this point.
If you would like to enter the park as a regular visitor and let your child know that you will be onsite if needed, this sometimes can be reassuring.
If your child has needs necessitating an adult remaining with them for the whole program, then we do offer an Inclusive Keeper Club program several times a year, in which all children have an accompanying adult.
My child has medical conditions/allergy
Please ensure all medical information is recorded in the health form at the time of booking.
We can accommodate all allergies. Staff have first aid training and access to additional epi-pens if required.
Please consider that there are many insects in the environment in the case of insect allergies.
If their medical condition affects walking or mobility, this may impact which animal enclosures the participant can choose, with some more accessible than others.
Weather
Do you run the programs during all weather?
Yes, our programs do run in all normal weather conditions, so we always recommend participants wear or bring weather appropriate clothing.
Sunny days:
Hats and sunscreen
Wet days:
Waterproof raincoats
You may wish to send your child with an additional change of clothes or jacket, and an umbrella.
Please note, puffer jackets are not usually waterproof.
What will happen in severe weather?
On extreme weather days, such as temperatures over 40 degrees, or severe damaging winds, we may cancel the program to ensure the safety of participants.
In less extreme weather, the program will be modified to ensure the comfort and safety of participants.
